KartZone Order Processing Time

At KartZone, we understand your excitement to receive your new all-terrain off-road go-kart. We are committed to processing each order quickly and efficiently. Here's a detailed explanation of our order processing times:

Standard Processing Time

  • For in-stock items, we typically process your order within 1-2 business days.
  • Processing time starts once we receive your order and payment confirmation.

Factors That May Affect Processing Time

  1. Customization Requests: If your order includes any customization or special requests, it may require an additional 1-3 business days.
  2. Stock Status: While we strive to keep all items in stock, occasional stockouts may occur. If an item you've ordered is temporarily out of stock, we'll notify you immediately and provide an estimated restock date.
  3. Peak Order Periods: During promotional events or holidays, processing times may extend to 3-4 business days due to increased order volume.
  4. Payment Confirmation: Some payment methods (like bank transfers) may require additional time for confirmation. In these cases, processing time will begin once the payment is confirmed.

Expedited Processing

For customers who need their items urgently, we offer an expedited processing service:

  • Rush Fee: An additional 10% of the order total
  • Expedited Processing Time: Guaranteed processing within the next business day

To use this service, select the "Rush Processing" option at checkout or contact our customer service team.

Order Status Updates

We'll provide real-time updates on your order status via email, including:

  • Order confirmation
  • Payment confirmation
  • Order processing completion
  • Shipping notification (with tracking number)

Shipping Time

Please note that processing time is separate from shipping time. Once your order is processed:

  • Continental U.S.: Typically 5-10 business days
  • Alaska and Hawaii: Typically 7-14 business days
  • APO/FPO addresses: Typically 14-21 business days

Contact Us

If you have any questions about order processing times or need to check on the status of your specific order, please don't hesitate to contact our customer service team:

Our team is dedicated to providing you with prompt assistance, regardless of which contact method you choose.

Customer Service Hours

Our customer service team is available:

  • Monday to Friday: 9:00 AM - 6:00 PM (Pacific Time)
  • Saturday: 10:00 AM - 4:00 PM (Pacific Time)
  • Sunday: Closed

Messages received outside of business hours will be addressed on the next business day.

Thank you for choosing KartZone. We look forward to providing you with excellent service and products!